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Communicate & Collaborate: The Complexities of City Leadership During COVID-19

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About the webinar

Following the onset of the coronavirus pandemic in the U.S., the City of Cheyenne was faced with the enormous challenge of quickly adapting its services and procedures to protect residents while adhering to evolving state guidelines. With many beloved community events suddenly canceled and essential city services needing to be restructured to comply with new social distancing norms, the city staff found themselves navigating a completely new set of logistical hurdles.

This webinar, "Navigating the New Normal: Cheyenne’s Response to COVID-19," provides an in-depth look at how the city effectively communicated these rapid changes to its community, ensuring that residents stayed informed and continued to receive essential services throughout the crisis. The session highlights the strategies and communication practices that were instrumental in maintaining public trust and ensuring that all residents were kept up to date with the latest departmental updates.

Key Topics

Mayor Orr shares her personal experiences and best practices in leading the city's response to COVID-19, offering valuable insights into how Cheyenne managed to keep its community informed and engaged during these challenging times. Topics covered include:

Considerations for the organizational decision-making process	Leading your city and community through empathy
Potential upcoming dilemmas for future city-led events	Crafting communications that cut through the online COVID-19 "noise"

This webinar is essential for public officials, community leaders, and communication professionals looking to learn from Cheyenne’s experience in crisis management and community engagement during COVID-19. Don’t miss the opportunity to gain practical insights and strategies that can be applied to future emergencies and ongoing public communication efforts.