• Discover Zencity
Capio-2020-Webinar-Page-Hero-Image Play-button

Improving Your Agency’s Storytelling with Artificial Intelligence

Click the play icon to view the webinar recording

About the webinar

How can public agencies incorporate community feedback and sentiment into their messaging and better shape their communications strategy? Discover how government agencies across California are using artificial intelligence (AI) technology to understand discourse trends, identify community pain points and measure the effectiveness of community outreach efforts.

This session includes a brief overview of Zencity and the applications of AI in local government followed by a public-sector panel conversation covering the challenges of messaging misalignment, crisis communications and outreach to constituents, social media management and community negativity and how these innovative public-sector agencies tackled them using AI in the age of COVID.


Key Topics

Goal-spottedUsing AI to develop a holistic data-picture of community feedback Light-onIdentify the most effective channels for customized messaging Presentation-activeSharing of case studies and lessons learned



Paul Hosley

Communications and Media Officer

City of West Sacramento, CA

John Mlynar

Public Information Officer

City of Palmdale, CA

Whitney Skillman

Communications Supervisor

City of Fairfield, CA