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The Zencity Year in Review 2023

2023 was a very exciting year for Zencity. We added dozens of new communities and agencies to our network, including Boston, Dallas, Minneapolis PD, and Orange County Sheriff's Office, FL. We expanded our footprint in the UK with key partners such as the London Metropolitan Police and The Department for Leveling Up, and we strengthened our relationship with hundreds of our long-term partners - all sharing our vision for a world where strong trust between communities and the government agencies that serve them radically improves life in every locality.

This year, we were also proud to supercharge our platform with new Generative AI-based features, like Engage Auto-setup and our press release generator, launch our Experience Survey tool, and expand the engagement and reach for our customers through our new partnership with Nextdoor.

Above all, this year, we had the privilege of supporting our partner communities in their important work. From tackling hate crime in Austin, TX, to reducing traffic safety complaints in Decatur, IL, to supporting the new parks Master Plan in Hercules, CA, to developing a communication strategy for Apex, NC, to helping communities understand residents opinions on license plate readers in Nashville, TN - we supported these and so many more.

We’re grateful for the trust you have in us and the trust you create with your communities. And now, keeping with tradition, here is this year in numbers:

In 2023, Zencity’s 360 platform collected:


In support of over: 


Used by:

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We analyzed organic discourse from over 300 US communities to identify the key topics of conversation.


So, what were these conversations all about? 


Remains top of mind to residents, with a peak in April and a low point in June. The main topics of conversation focused on violence and crime, followed by discussions about performance of local police and fire departments.

Read an example insight →


Discussions spiked significantly in the winter months, driven by conversations about community service & activism around the holidays, including volunteering, toy drives, donations, and fundraisers. Conversations about homelessness were also prominent as concerns for unhoused individuals rose when temperatures dropped.

Read an example insight →



Local Economy’s moment in the sun came in the summer, as warm weather brought folks out to shop, dine, and enjoy entertainment venues covid-free for the first time

Check out this best practice report →



A big spike in conversations came in March as residents began to emerge from the cold and get excited about local events and cultural offerings.  Discussions also rose again around Halloween and began to climb yet again in early December, just in time for the holiday season

Read an example insight →



Graduations, end-of-year celebrations, and award ceremonies drove a peak in interest in Education this past May. Summer vacation showed a lull in discussions, which bounced back in August as communities looked forward to returning to school. 

Read an example insight →

After seeing many of you get your Barbenheimer tickets on opening day, we had to know which movie was the talk of the summer - Barbie or Oppenheimer? 

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All there's left to say is...

Happy and Safe Holidays from Zencity!-2

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