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Using AI and Resident Feedback for Crisis Management - Covid-19 & Recovery

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About the webinar

This past year has put local governments on the frontlines of a global pandemic and accelerated the adoption of new technologies for engaging with residents and providing much-needed services in the new normal. Learn how leading CIOs Lea Eriksen from Long Beach and David Graham from Carlsbad, California have been leveraging advanced AI and NLP to transform resident feedback data into actionable insights that inform strategic decisions around their COVID-19 management and recovery efforts.

The session will focus on key examples including regulating mask mandates and lockdown orders, reopening businesses, vaccine distribution, and more. The talk will also be joined by Eyal-Feder-Levy, Zencity’s CEO and co-founder, who will share more about the company’s work with over 200 local governments worldwide.


Key Topics

Increase-graph-ActiveInforming strategic decisions with resident feedback data Light-onUsing AI and NLP for change management City-hall-active

Next steps for reopening and recovery



Lea Eriksen


Long Beach, CA

David Graham


Carlsbad, CA

Eyal Feder-Levy