Using AI and Resident Feedback for Crisis Management - Covid-19 & Recovery

About the webinar

This past year has placed local governments on the frontlines of a global pandemic, forcing them to navigate unprecedented challenges while accelerating the adoption of new technologies to engage with residents and deliver essential services in a rapidly changing environment. As communities adapt to the new normal, the role of technology has become more critical than ever in shaping effective responses to the ongoing crisis.

In this insightful webinar, you will learn how leading Chief Information Officers (CIOs) Lea Eriksen from Long Beach and David Graham from Carlsbad, California, have been at the forefront of leveraging advanced Artificial Intelligence (AI) and Natural Language Processing (NLP) to transform resident feedback data into actionable insights. These insights have been instrumental in informing strategic decisions around their COVID-19 management and recovery efforts, helping them to respond swiftly and effectively to the evolving needs of their communities.

The session will dive into key examples of how these technologies have been applied in real-world scenarios, including the regulation of mask mandates and lockdown orders, the reopening of businesses, vaccine distribution strategies, and more. By examining these examples, participants will gain a deeper understanding of how AI and NLP can be harnessed to turn vast amounts of resident feedback into valuable guidance for policy-making and resource allocation.

In addition to hearing from these leading CIOs, the webinar will feature Eyal Feder-Levy, Zencity’s CEO and co-founder, who will share insights from the company’s extensive work with over 200 local governments worldwide. Eyal will provide a broader perspective on how Zencity’s innovative solutions are empowering local governments to make data-driven decisions that enhance public safety, improve communication with residents, and support community resilience in these challenging times.

This webinar is a must-attend for local government officials, IT leaders, and anyone involved in community management or public policy. By the end of the session, you will have a clearer understanding of how advanced technologies can be integrated into your organization’s operations to improve the effectiveness of your COVID-19 response and recovery efforts.

Join us to explore how cutting-edge AI and NLP tools are revolutionizing the way local governments analyze resident feedback and make informed decisions that positively impact their communities. Don’t miss this opportunity to learn from industry leaders and gain practical insights that you can apply to your own work.

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