• Discover Zencity

All Case Studies

Zencity’s case studies are where real-world challenges meet data-driven solutions. Our in-depth case studies highlight how cities and public safety organizations have harnessed the power of community feedback and data analytics to transform their decision-making processes and build trust in their local communities. Explore these success stories to learn how to navigate complex issues, enhance service delivery, and foster stronger connections with residents.

All Resources

Case studies

How the City of Hermiston used a multi-faceted approach to integrate resident feedback into its strategic planning initiatives

  • 5 min read
Case studies

Abordar los delitos de odio a través de la narración de datos: el enfoque de la ciudad de Austin

  • 5 min read
Case studies

Addressing Hate Crime Through Data Storytelling: The City of Austin's Approach

  • 5 min read
Case studies

The Zencity LPR Survey with Flock Safety

  • 13 min read
Case studies

How the City of Hercules, CA is Rebuilding Trust Through its Parks Master Plan

  • 4 min read
Case studies

How the Chicago Public Health Department used Zencity Organic to publicize the city’s Narcan distribution program and combat fentanyl overdoses

  • 12 min read
Case studies

How the City of Scottsdale, AZ Increased Resident Support for a Vital Bond Package by Listening to its Greater Community

  • 5 min read
Case studies

How the Redondo Beach Police Department is Taking an Innovative Approach to Increasing Community Trust

  • 9 min read
Case studies

How Pasadena, CA, used Zencity Data to Relieve Pressure on the City and Public Health Department during its COVID-19 Vaccine Roll Out

  • 5 min read
Case studies

How Natrona County, Wyoming Presented a Consistent, Accessible Digital Service in a Time of Crisis

  • 6 min read
Case studies

Pride of Place Leeds Engagement Experience

  • 5 min read
Case studies

How the Vancouver Fraser Port Authority Designed an Accessible Engagement Experience

  • 14 min read
Case studies

How the Town of Apex, NC used Zencity to assess communications and develop a reputation-building strategy and plan

  • 5 min read
Case studies

How the City of Stockton, CA, Used Zencity to Inform and Validate City Council Priority Goals

  • 6 min read
Case studies

How the City of Philadelphia Aligned Its Communication Around the Covid-19 Delta Variant Based on Citizen Concerns

  • 6 min read
Case studies

How the City of Meriden, CT Used Social Media to Encourage Social Distancing and Ensure Resident Safety

  • 6 min read
Case studies

How the City of Austin Assessed and Acted on Homelessness Concerns in the Face of COVID-19

  • 5 min read
Case studies

How Fontana, CA Assessed Residents’ Response to COVID-19 Restrictions

  • 3 min read
Case studies

How Kent County, MI, used Zencity to Assess Threat to County Buildings and Plan its Security Strategy Saving over $500K

  • 8 min read
Case studies

How Akron, OH, Used Zencity to Create and Validate Effective Messaging Following a Controversial Grand Jury Decision

  • 5 min read
Case studies

How the West Sacramento, CA, Police Department used Zencity to Handle Messaging following an Officer-involved Shooting

  • 6 min read
Case studies

How State College, PA, uses Zencity for Performance Management and to Benchmark Resident Satisfaction around City Services

  • 8 min read
Case studies

How Nevada County, CA, is using Zencity and Community Feedback Data for Performance Management

  • 6 min read
Case studies

The Spread of COVID-19 and Confusion: The City of Oak Ridge’s Method for Strengthening Messaging Around Testing

  • 3 min read
Case studies

How Augusta County, VA, Used a Zencity Community Survey to Secure a State Grant for Broadband

  • 8 min read
Case studies

How Normal, IL, Gathered Community-Wide Feedback on ARPA Funding Allocations Using Zencity

  • 5 min read
Case studies

Using a Resident Survey to Decide if an Electric Scooter Pilot is a Good Idea in Portland, Texas

  • 6 min read
Case studies

How Oak Ridge, TN, Mitigated a Crisis Situation and Kept the Public Informed Using Zencity

  • 7 min read
Case studies

How the Calgary Board of Education Created a Consistent Engagement Experience

  • 8 min read
Case studies

How Chattanooga, TN Planned their Budget with Resident Feedback

  • 4 min read
Case studies

How the Town of Abington, MA, used Sentiment Analysis to Develop an Emergency Communications Plan

  • 7 min read
Case studies

How Seguin, TX, Used Zencity to Make a Difficult Decision About Stormwater Infrastructure and Obtain City Council Approval

  • 6 min read
Case studies

How Decatur, IL, Incorporated Temperature Check Surveys into its CARES Act Funding Allocation and Work with City Council

  • 8 min read
Case studies

How the City of McAllen Strengthened Communications in the Face of COVID-19

  • 4 min read
Case studies

How the City of Bettendorf Used AI to Save Resources and Time During the COVID-19 Pandemic

  • 3 min read
Case studies

How the City of Philadelphia Better Aligned Vaccine Hesitancy Outreach with Resident Concerns Using Community Feedback

  • 7 min read
Case studies

How the City of Arlington, WA used Zencity to drive economic vitality in its community

  • 3 min read
Case studies

How Wasco County, OR used Zencity Surveys to Prepare for a Cross-Agency Town Hall Meeting on Homelessness

  • 7 min read

Uncovering resident priorities and addressing them head on: How Decatur PD Utilized a Blockwise Survey to Reallocate Resources to streets and traffic control

  • 5 min read
Case studies

Hurricanes and AI: Savannah’s Unique Strategy for Severe Weather Management

  • 10 min read
Case studies

Keeping Your (Digital) Ear to the Ground: How Fort Lauderdale Heard its Wider Community

  • 11 min read
Case studies

The Power of AI and Local Government: Staying One Step Ahead During an Emergency in Dayton, OH

  • 9 min read
Case studies

How the City of Houston, TX, Tackles Distinct Transportation and Urban Mobility Challenges

  • 9 min read
Case studies

Using AI to Tackle Homelessness

  • 14 min read
Case studies

How Aurora, IL, Leveraged Data Analytics to Help Manage a Mass Shooting

  • 14 min read
Case studies

How Cary, NC, Used AI to Make Data-Backed Policy Recommendations About E-Scooters to the Town Council

  • 12 min read
Case studies

How Corona, CA, is using Artificial Intelligence for Crisis Management and Proactive Governance

  • 9 min read
Case studies

How the City of Modi'in Tracked the Performance of a Public Space and Planned Ahead Using Zencity

  • 7 min read